Refund Policy

We are committed to 100% customer satisfaction. If you are not satisfied with the services, we are here to help.


1. Paid the bill but couldn’t consult with doctor within 01(one) hour of your payment.

2. Prescription couldn’t be produced within 02(two) hours of your payment.


1. Ask your agent for the refund.
2. Complete the refund application
      Token number
       Cause of refund
                                    No consultation
                                    No prescription
        Cash back through Bkash number
3. After primary evaluation of your application, if conditions fulfilled, the refund  will be proceeded to the Bkash number provided.

        Once the refund is claimed, the patient is no longer eligible to get the prescription of that particular event.